At Wooharmony, we want to ensure our customers are satisfied with their orders and shopping experience on our website. If for any reason you are dissatisfied with your purchase, we offer a money-back guarantee.
Return Policy:
To be eligible for a refund, you must notify our customer support team within 14 days from the date of receipt of your order. The product must be returned in its original packaging and be in a re-sellable condition. Prescription medications are not eligible for return or refund.
Refund Process:
Once we receive and inspect the returned product, we will initiate a refund, less any shipping charges. Refunds will be processed within 7-10 business days from the date we receive the returned product. Your refund will be processed back to the original payment method used for the order.
Shipping:
To initiate a return, please contact our customer support team for instructions. Shipping charges for returning the product are to be borne by the customer, except in cases of defective or incorrect products shipped by Wooharmony.
Cancellations:
If you need to cancel an order, please contact our customer support team as soon as possible. We will do our best to cancel the order before it is shipped. If the order has already been shipped, please refer to our Return Policy.
Exclusions:
This guarantee does not apply to the following products:
- Prescription medications
- Products that have been opened or used
- Products that have been damaged due to improper use or handling
We reserve the right to refuse returns or to charge additional restocking fees for products that do not meet our return policy criteria.
Contact us:
If you have any questions or concerns about our return policy or would like to initiate a return, please contact our customer support team via email or phone which can be found on our website.
Wooharmony is committed to providing high-quality products and services to our customers, and we stand behind every order we fulfill.